Your privacy matters to nnko. This policy explains exactly what personal data nnko collects when you use the platform, why it's collected, how it's stored, who it's shared with, and what rights you have over your own information. We've written this in plain language so you actually understand it — not just legal boilerplate.
nnko is an online betting and casino platform operating at nnko.asia, serving players in Bangladesh. When this Privacy Policy refers to "nnko", "we", "us", or "our", it means the nnko platform and the team responsible for operating it.
nnko acts as the data controller for all personal information collected through the platform. This means nnko determines the purposes and means of processing your personal data. If you have any questions about how nnko handles your data, you can reach the team directly via live chat on the platform or by email at [email protected].
This policy covers data collected through the nnko website, the nnko mobile app, and any communications between you and the nnko support team. It does not cover third-party websites or services that may be linked from the nnko platform — those services have their own privacy policies that apply independently.
nnko collects personal data in two ways: information you provide directly, and information collected automatically when you use the platform. Here's a breakdown of what nnko collects and why:
| Data Type | Examples | When Collected |
|---|---|---|
| Identity data | Full name, date of birth, national ID number | Registration and KYC verification |
| Contact data | Mobile number, email address | Registration and account updates |
| Payment data | bKash/Nagad/Rocket account number | Deposits and withdrawals |
| Verification documents | National ID card, passport scan | KYC verification process |
| Support communications | Chat logs, email correspondence | When you contact nnko support |
| Data Type | Examples | Purpose |
|---|---|---|
| Device data | Device type, operating system, browser version | Platform compatibility and fraud detection |
| Usage data | Pages visited, games played, session duration | Platform improvement and responsible gaming monitoring |
| Transaction data | Deposit amounts, bet history, withdrawal records | Account management and regulatory compliance |
| Location data | IP address, approximate geographic location | Fraud prevention and eligibility verification |
| Cookie data | Session tokens, preference settings | Platform functionality and user experience |
nnko uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. Here is a clear breakdown of how your data is used:
nnko does not use your personal data for automated decision-making that produces significant legal effects without human review. If an automated system flags your account for investigation, a member of the nnko compliance team will review the case before any action is taken.
nnko processes your personal data on the following legal grounds:
nnko does not sell, rent, or trade your personal data to third parties. Your data is shared only in the following limited circumstances:
When you make a deposit or withdrawal, nnko shares the minimum necessary transaction data with the relevant payment provider (bKash, Nagad, or Rocket) to process the transaction. These providers have their own privacy policies and security standards.
nnko may use third-party KYC (Know Your Customer) service providers to verify your identity documents. These providers process your data solely for verification purposes and are contractually prohibited from using it for any other purpose.
nnko may be required to disclose personal data to regulatory authorities, law enforcement agencies, or courts where required by applicable law. nnko will only disclose the minimum data necessary to comply with such requirements and will notify you where legally permitted to do so.
nnko uses third-party technology providers for platform hosting, analytics, and customer support tools. These providers act as data processors under contract with nnko and are only permitted to process your data on nnko's instructions.
nnko uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse usage patterns. Cookies are small text files stored on your device when you visit the nnko website or use the app.
You can manage cookie preferences through your browser settings at any time. Disabling non-essential cookies will not affect your ability to use the core nnko platform, though some features may work differently.
nnko retains your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. The following retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identity data | 5 years after account closure | AML and regulatory compliance |
| Transaction records | 5 years from transaction date | Financial record-keeping obligations |
| Support communications | 3 years from last interaction | Dispute resolution and quality assurance |
| Marketing preferences | Until you withdraw consent | Consent-based processing |
| Analytics data | 24 months (anonymised) | Platform improvement |
When data is no longer required, nnko securely deletes or anonymises it. If you request account deletion, nnko will remove your personal data from active systems within 30 days, subject to any legal retention obligations that require us to keep certain records for longer.
nnko takes the security of your personal data seriously. The platform uses industry-standard technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure. These measures include:
While nnko takes all reasonable steps to protect your data, no online platform can guarantee absolute security. If you suspect that your nnko account has been compromised, contact support immediately via live chat so the team can take action to secure your account.
As an nnko player, you have the following rights over your personal data. To exercise any of these rights, contact nnko support via live chat or email at [email protected]. nnko will respond to all valid requests within 30 days.
Request a copy of all personal data nnko holds about you, including account data, transaction history, and support records.
Request correction of any inaccurate or incomplete personal data held in your nnko account.
Request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to legal retention obligations.
Request that nnko restricts processing of your data in certain circumstances, such as while a dispute is being investigated.
Request your personal data in a structured, machine-readable format so you can transfer it to another service if you choose.
Object to processing of your data for marketing purposes or where processing is based on legitimate interests. You can opt out of marketing at any time.
The nnko platform is strictly for adults aged 18 and over. nnko does not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on nnko, please contact support immediately at [email protected]. nnko will investigate and, if confirmed, close the account and delete all associated personal data without delay.
nnko uses age verification checks during registration to prevent underage access. If a player's age cannot be verified, their account will be suspended until satisfactory proof of age is provided.
nnko may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or data processing practices. When material changes are made, nnko will notify registered players via email or an in-platform notification before the changes take effect.
The updated policy will always be available on this page with a revised effective date at the top. We encourage you to review this page periodically so you stay informed about how nnko protects your privacy. Continued use of the nnko platform after any update constitutes acceptance of the revised policy.
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how nnko handles your personal information, the support team is available 24/7 and will respond promptly.
Privacy isn't just a policy document at nnko — it's built into how the platform operates every day for Bangladesh players.
Every piece of data you send to nnko — from login credentials to payment details — is encrypted in transit using SSL/TLS. Your information cannot be intercepted between your device and the nnko platform.
nnko gives you real control over your personal information. You can access, correct, or request deletion of your data at any time by contacting support. No complicated processes, no runaround — just a straightforward request.
nnko does not sell, rent, or trade your personal data to advertisers or data brokers. Your information is used only to operate the platform and serve you as a player — nothing else.
nnko keeps your data only as long as necessary. Once the retention period expires, data is securely deleted or anonymised. You won't find your information sitting in nnko's systems indefinitely with no purpose.
Access to player personal data within nnko is restricted on a strict need-to-know basis. Only staff whose role requires it can access your information, and all access is logged and audited.
In the unlikely event of a data breach affecting your personal information, nnko will notify you promptly and take immediate steps to contain the situation. You'll never be left in the dark about your own data.
Now you know exactly how nnko handles your data, you can play with confidence. Create your account in under two minutes, deposit with bKash, Nagad, or Rocket, and start playing immediately. Your privacy is protected every step of the way.
18+ only. Please play responsibly. Responsible Gaming